PRIVACY POLICY

Privacy Policy

1. Introduction

Welcome to DC Plumbing & Gas (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information that you provide to us when you use our website (https://dcplumbingandgas.ca/) (“Website”) or interact with us in other ways (for example via phone, email, in person).

By using our website or services, you accept the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Website or provide us with your personal information.

2. What Information We Collect

We may collect the following kinds of information:

a. Personal Information
Information that identifies or could identify you as an individual, such as:

• Name
• Email address
• Phone number
• Address

b. Business Information
If you are contacting us for business, we may collect your company name, business address, etc.

c. Usage Information
Through our website, we may collect non-personal information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited on the Website
• Time and date of visits
• Referring website addresses
• Other technical data

d. Cookies and Similar Technologies
We may use cookies, web beacons, local storage, and similar technologies to collect information about your use of the Website. This helps us understand usage patterns, improve functionality, and deliver better experiences.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our services and Website
• To communicate with you, including responding to your inquiries, providing customer support, or sending service announcements
• To schedule appointments, provide quotes or estimates, send invoices, and manage our bookings
• To personalize your experience on the Website
• To improve our website: fix bugs, monitor usage, and understand what users find useful
• For legal or regulatory compliance, including enforcing our terms and fulfilling legal obligations
• To protect our rights, property, or safety, or that of others

4. Disclosure of Your Information

We do not sell your personal information. We may disclose your information in these circumstances:

• To third-party service providers who perform services on our behalf (e.g. web hosting, payment processors, scheduling software, email services), provided they agree to keep your information confidential
• When required by law, legal process, or to respond to lawful requests from public authorities
• To protect and defend our rights or property, or the safety of our users or others
• In connection with a merger, acquisition, or sale of all or part of our business; if this happens, we will provide notice before your personal information is transferred

5. Third-Party Links and Services

Our website may include links to third-party websites, plugins, or services (for example for map locations, social media, or reviews). These third parties have their own privacy policies. We are not responsible for their practices, and you should review their privacy policies before interacting with them.

6. Cookies and Tracking

• We use cookies and similar technologies to track activity on our website and hold certain information.
• You can choose to disable cookies through your browser settings, but doing so may affect how parts of the Website function.
• Where required by applicable law, we will ask for your consent to set non-essential cookies.

7. Data Retention

We will retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Security

We use reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no online system is completely secure. We cannot guarantee absolute security.

9. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

• Access: to request a copy of your personal data
• Correction: to correct or update inaccurate or incomplete personal data
• Deletion: to request deletion of your personal data, subject to legal obligations
• Withdrawal of consent: to withdraw any consent given for processing (where relevant)
• Objection and restriction: to object to or restrict processing in certain circumstances
• Data portability: to request your personal data in a structured, machine-readable format

To exercise these rights, please contact us using the contact information below.

10. Children’s Privacy

Our services are not directed to children under 13 (or other applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without proper consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “Last Updated” date. If the changes are significant, we may provide more prominent notice (e.g. via email or a notification on the Website).

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at inquiry@dcplumbingandgas.ca